General Disclaimer


The website www.genevieve.co.uk (‘Genevieve Flowers’) is owned and operated by Genevieve Flowers Ltd. When you view Genevieve Flowers, your visit and any disputes arising from it are subject to this Disclaimer, our Terms and Conditions and our Privacy Policy. We have taken reasonable steps to ensure that Genevieve Flowers and all information provided on or through it is accurate. However, we assume no responsibility for information contained on Genevieve Flowers and disclaim all liability in respect of such information. We shall not be held liable for any losses you suffer, including any indirect or consequential loss, including but not limited to loss of business or profits or any other financial loss arising out of or in any way connected with the use of Genevieve Flowers. Information provided on Genevieve Flowers is not written to meet individual requirements and does not constitute business, medical or other advice which you can rely on. It is not a substitute for professional advice from your business, medical or other professional adviser who you are advised to consult in all cases to determine whether any information provided is relevant to, and appropriate for, you. We are not responsible for the content of any websites directly or indirectly linked to or linked from any pages on Genevieve Flowers. If you consider any linked pages to be inappropriate, illegal or offensive please let us know by contacting hello@genevieve.co.uk.


All questions regarding the use of Genevieve Flowers are governed by the law of Scotland and subject to the jurisdiction of the Scottish Courts.


Terms and Conditions




Genevieve.co.uk is owned and operated by Genevieve Flowers Ltd.


These Terms and Conditions govern your use of the www.genevieve.co.uk (‘Genevieve Flowers’), and your relationship with Genevieve Flowers Ltd the website operator.
The purpose of this website is to retail flowers (‘Products’).


Genevieve Flowers and the Products are intended for and directed solely at those who access Genevieve Flowers from the United Kingdom. If you are accessing Genevieve Flowers from a location outwith the UK, you are responsible for complying with the laws which apply in that jurisdiction.


These Terms and Conditions take precedence over and exclude any terms and conditions which you may introduce.


We reserve the right to update or modify these Terms and Conditions. Any changes to these Terms and Conditions will be posted on this Site. The change of Terms and Conditions shall not affect the existing Terms and Conditions accepted by you upon making a purchase using the Site.




Throughout the Terms and Conditions, when we refer to ‘we’, ‘us’, ‘our’ etc, we are referring to Genevieve Flowers Ltd. When we refer to ‘you’ we are referring to you the customer.


In these Terms and Conditions:- ‘Contract’ shall mean a contract concluded between Genevieve Flowers Ltd and you. ‘Delivery’ shall mean delivery of the Order.


‘Products’ shall mean the goods and products available from Genevieve Flowers which are supplied to you; ‘Order’ shall mean your order for Products received by email to us directly or made on Genevieve Flowers.


When you click on ‘Place Order’, your order will be sent to us. Payment will be taken as soon as your credit or debit card details have been authorised. We will also send you an e-mail as soon as reasonably practicable after your Order has been sent acknowledging that you order has been received. This acknowledgment does not amount to an acceptance of you Order. Included in this confirmation e-mail will be notice that you will be unable to cancel your Order once the e-mail accepting your Order has been sent. You should read this confirmation e-mail carefully.


Price Corrections


Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.


We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.




We take all reasonable precautions to keep your order and payment details secure, but, in the absence of negligence on our part, we cannot be held responsible for any losses incurred by you as a result of unauthorised access to the information which you have provided to us.


You confirm that the credit or debit card with which you make payment is held validly in your name. We cannot be held liable for any delays or non-delivery which may occur if credit or debit card provider does not authorise payment. You should also ensure that any information supplied by you is correct before proceeding to payment. We do not accept responsibility or offer refunds if you provide incorrect information.




Delivery charges are specified in the Delivery page of Genevieve Flowers.
The risk in the Product shall pass to you on delivery or attempted delivery of the Product.




In the event that there is an issue with your product, please contact us immediately with evidence that shows the issue, and we will work to correct the problem.


Warranties and Liabilities


We shall use reasonable endeavour to ensure the Products are of satisfactory quality, comply with the descriptions given and are fit for the purpose for which the Products are reasonably intended. However, the Products are provided on an ‘as is’ basis and it is your sole responsibility to ensure that Products ordered are suitable for their intended purpose.


Nothing in these conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.


Our total liability to you or to any third party whether in contract, delict (including negligence), misrepresentation or otherwise, arising as a direct consequence of your (or any third party’s) use of the Products (including, without limitation, loss of business, costs or expenses) will be limited to the price of your Order.


We shall not be liable for any indirect or consequential loss or damage (including loss of profit, loss of business or otherwise), costs, expenses or other claims for consequential compensation whatsoever (however caused) which arise out of or in connection with your use of the Products.


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.




When you register with Genevieve Flowers you must ensure that the details provided by you on registration or at any time are correct and accurate. You must provide the correct address for any credit card or debit card you use to make any payments to Genevieve Flowers.


The provision of fictitious or incorrect address details may be reported to law enforcement or other relevant authorities for the purposes of combating internet-based credit card fraud in accordance with our Privacy Policy.


When you register to use Genevieve Flowers we ask that you create a password. You must take all reasonable steps to keep this password secure, and must no let anyone else use it. You are responsible for all activities and orders that are submitted using your password. If you have reason to suspect that anyone else has your password, please let us know immediately so that we can cancel it.


We may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these Terms and Conditions. You can cancel this agreement at any time by emailing hello@genevieve.co.uk. If you cancel, you must stop using Genevieve Flowers.


The suspension or cancellation of your registration and your right to use Genevieve Flowers shall not affect your or our rights or obligations.


Products and Prices


Our prices are stated in Pounds Sterling only, and are inclusive of Value Added Tax (‘VAT’) where applicable.


We have taken all reasonable steps to ensure that the Products are described as fairly and accurately as possible. We also endeavour to ensure that price and availability information is published as accurately as possible and is kept up to date.


In the unlikely event that Genevieve Flowers contains any inaccurate, incomplete or out of date information we shall endeavour to rectify this as soon as practicable.
We reserve the right to make changes to Genevieve Flowers and to details of Products without notice and with no liability on our part. All Products are subject to availability.


Please note that the images we use in this site are representations only, and should not be taken to be an accurate depiction of any particular product. We have made it a priority to show you an accurate representation of our flowers in this web site. However every monitor has a differing degree of colour accuracy for which we accept no responsibility.


We may also, in the future, offer new services and/or product through the website. Such new products and/or services shall also be subject to these Terms and Conditions.


Placing your Order


When you click the ‘Checkout’, you will be taken through our order process. On the final screen we will show your name, billing address, deliver address, e-mail address, details of your Order and the total price payable by you. You may amend your Order or correct any of the information which you have provided to us by returning to your ‘Shopping cart’ or clicking on the ‘My Account’ button. If you are satisfied that your personal and Order details are correct, click on Confirm. This will take you to the payment section of the Site.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.


We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.


You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.


Intellectual Property Rights


The content of Genevieve Flowers is protected by national and international laws and treaties. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on Genevieve Flowers without written permission from us.


No license is granted to you in these Terms and Conditions to use any trademark or service marks of Genevieve Flowers Ltd or its licensors.




If any provision of these Terms and Conditions are held to be invalid or unenforceable, the other provisions and the remainder of the provision in question shall remain as valid.


The contract shall be governed by and construed in accordance with the Law of Scotland and the parties hereby agree to submit to the exclusive jurisdiction of the Scottish courts, notwithstanding our right to take proceedings in any other court of competent jurisdiction.


Failure to enforce any right or obligation under these Terms and Conditions shall not extinguish our right to enforce the same in the future.


These Terms and Conditions contain headings and other aspects of formatting for ease of use only. No heading or aspect of formatting should be taken to form part of these Terms and Conditions.